Ordering & Delivery Information – feltanimalstoy.com
1. Order Processing
- Orders placed before 2PM GMT ship same business day
- Weekends/Bank Holidays excluded from processing
- Order confirmation sent via email immediately
- Order changes must be requested within 1 hour
2. UK Delivery Options
- Standard (2-3 business days): £3.95
- Express (1-2 business days): £6.95
- Free Standard Shipping on orders over £40
- Saturday Delivery available (£9.95)
3. International Shipping
- Europe: 3-7 business days (£9.95)
- Rest of World: 7-14 business days (£14.95)
- Customs charges may apply (customer responsibility)
- Tracked service included for all international orders
4. Delivery Timescales
- UK: 1-3 business days after dispatch
- Europe: 2-5 business days after dispatch
- Worldwide: 5-10 business days after dispatch
- Delays may occur during peak periods
5. Order Tracking
- Tracking number provided via email
- Live tracking available at feltanimalstoy.com/track
- Contact us if no updates after 3 business days
6. Shipping Restrictions
We cannot ship to:
- PO Boxes
- BFPO addresses
- Certain remote locations
7. Multiple Item Orders
- May ship separately if items have different availability
- No additional shipping charges
- All tracking numbers provided
8. Address Accuracy
- Double-check at checkout
- £5 reprocessing fee for incorrect addresses
- No redirects once dispatched
9. Gift Options
- Gift wrapping available (£3.50)
- Gift message included free
- No prices in packages
10. Christmas Delivery
- Last order dates published annually
- Extended returns period for gifts
For full details: feltanimalstoy.com/delivery-policy